Evaluate

Evaluation is critical for building successful apps that meet business needs. It’s not enough to release an application to users and hope it achieves its goal, you need to evaluate if you have been successful in meeting user needs and business goals.

Feedback is an integral aspect of successful application development because is helps businesses align their digital solutions with stakeholder and user expectations.

Mendix excels in feedback management capabilities by providing a streamlined process for communication between business stakeholders and development teams.

In this section, we explore how Mendix:

Empowers businesses to share feedback rapidly
Enhances application quality
Facilitates proactive collaboration between developers and stakeholders
Helps POs and development teams evaluate the success of their apps

Mendix actively fosters a culture of Continuous Collaboration, with early and frequent feedback sharing, recognizing its crucial role in optimizing application development.

By engaging business stakeholders right from the project’s inception, potential issues and misunderstandings are swiftly identified and addressed, mitigating the risk of major defects surfacing later in the development cycle.

The quick and iterative nature of Mendix makes it the ideal environment for adjusting development based on received feedback and establishing an Agile development process. This agility ensures that applications evolve dynamically, closely aligning with the user’s needs and expectations.

Mendix goes beyond mere encouragement by seamlessly integrating feedback loops into the development process. With App Insights as a native platform capability, Mendix empowers developers to proactively seek input from stakeholders, establishing an iterative feedback loop that facilitates continuous refinement.

As a result, the application evolves in sync with business needs, resulting in a finely tuned product that not only meets but exceeds user needs.

Mendix’s feedback management solution, App Insights, is a dedicated hub for collecting, synthesizing, processing, and prioritizing user feedback throughout the product lifecycle.

From initial development stages and beta testing to the product’s go-live phase, App Insights helps teams with user-centered development with the following capabilities.

User-Friendly Interface

App Insights facilitates rapid feedback sharing by providing an intuitive interface that effortlessly integrates into any application.

This enables business stakeholders, regardless of technical expertise, to easily share feedback, including comments, suggestions, and bug reports, directly within the application.

Importantly, each submitted feedback item automatically includes specific metadata from the user session—such as page URL, user role, browser information, and screen resolution— which expedites the resolution process for developers.

Real-Time Collaboration

App Insights enables real-time collaboration between business stakeholders and development teams.

Comments and feedback are instantly accessible, fostering swift communication and issue resolution between both parties. Feedback reporters are kept informed of the status of their submissions, ensuring transparency and engagement throughout the development process.

Processing Feedback

App Insights streamlines the collection and processing of incoming feedback for development teams. Teams can gain a deeper understanding of each submission by comprehensively reviewing:

Feedback descriptions
Summaries
Session metadata
Attached screenshots

To enhance the organization and management of large amounts of feedback, team members can (bulk) assign user-defined tags and custom statuses to each feedback item.

This metadata facilitates effective tracking, navigation, and quick issue resolution. Furthermore, feedback items can be assigned to specific team members, and in cases of duplicate items, they can be interconnected to prevent backlog clutter. Once resolved, these duplicates can be efficiently updated simultaneously.

Integrations with Project Management Tooling

App Insights seamlessly integrates with Mendix Epics and Jira, ensuring a smooth workflow for development teams.

This integration allows for the conversion of feedback into actionable stories, aligning with the established workflows of the development team.

App Insights not only simplifies the feedback management process but also enhances collaboration, transparency, and efficiency in application development, contributing to a more seamless and productive development lifecycle.

How does Mendix equip teams to evaluate success (user satisfaction and application quality)?

Gauging user satisfaction and assessing the quality of an application post-release can pose a challenge for IT teams. Often, the user satisfaction levels remain ambiguous, with some users expressing their discontent while a significant portion opting for silence. For every negative feedback received, there might be approximately ten users who refrain from sharing their insights.

To bridge this gap and comprehensively understand user sentiment, Mendix equips teams with a proactive solution: App Insights mini-surveys. These mini-surveys serve as a powerful tool for teams to actively measure user satisfaction and quality within their applications.

By leveraging in-app popups, teams can seamlessly prompt users to share their experiences and rate the application, providing valuable insights that go beyond the confines of reactive feedback reporting.

With App Insights mini-surveys, teams gain a proactive avenue to engage users, ensuring a more comprehensive understanding of user satisfaction and allowing for targeted enhancements.

This approach empowers teams to not only address reported issues but also to proactively optimize user experiences based on real-time feedback, ultimately elevating the overall success levels of the applications they deliver.

How does Mendix facilitate developers in proactively seeking and incorporating business stakeholder and user feedback into applications?

Through our mini-surveys feature, Mendix simplifies the process for developers to actively seek and seamlessly incorporate feedback from both business stakeholders and users.

This out-of-the-box survey capability is designed to trigger at specific locations within an application or in response to particular user actions, presenting developers with a dynamic tool to proactively collect valuable insights.

By harnessing Mini-Surveys, development teams can efficiently collect feedback on the overall application or hone in on specific features, functionalities, and user experiences. This flexibility empowers developers to tailor feedback collection to their precise needs, ensuring a targeted approach to improvement.

Mendix’s commitment to proactive feedback integration, coupled with the intuitive functionality of mini-surveys, elevates the development process by enabling teams to stay closely connected with user sentiments and business requirements. This proactive engagement ensures that applications not only meet but exceed expectations, fostering a dynamic cycle of continuous improvement.

Mendix’s feedback management capabilities play a pivotal role in creating a collaborative and efficient development environment. By promoting rapid feedback sharing, encouraging early and frequent engagement, facilitating proactive communication, and providing tools for assessing success, Mendix empowers teams to deliver high-quality applications that meet both user expectations and business objectives.