Building Systems of Differentiation: How Zilveren Kruis Achmea Adopted Low-Code to Digitalize Operations

Zilveren Kruis Achmea is one of the big four Health Insurance Providers in The Netherlands with an annual gross premium turnover of € 14 billion, serving nearly 5 million customers. In an environment of standardization, supervised accountability and repetitive reporting to numerous governmental and financial agencies, Zilveren Kruis Achmea was confronted with a growing need for flexibility and agility in the realization of IT solutions that cannot be provided by the more traditional make-or-buy approaches. After moving many processes to Mendix applications, Zilveren Kruis Achmea realized that more of their business processes could be improved upon if replaced with a low-code application – such as old-fashioned portals and pseudo-automated office tools. Listen as Zilveren Kruis Achmea’s Head of Information Management, Hans Voorthuijzen, has an open conversation around how:

• The team was able to navigate the complexities of their industry and organization to deliver several apps which have replaced pseudo-IT practices and saved on operational costs
• Zilveren Kruis Achmea established an in-house low-code development team
• The Mendix Platform supports building systems of differentiation in your insurance business