Digitalizing Customer Experience in 4 Weeks with Dutch Railways

Covid-19 forced every enterprise to reconsider the speed at which they adapt to shifting customer needs, and the same was true for Dutch Railways, the principle train operator of the Netherlands. In response to train occupancy limits, Dutch Railways developed the ‘Treinwijzer’ application which keeps track of passenger volume and proposes schedule adjustments to adhere to capacity requirements. See how the application moved from concept to live in just 4 weeks, leverages an automatically scalable architecture across multiple app servers, and has become a business critical application for passengers to safely reserve their rides.