Automating and Improving Customer Experience with KTC Thailand

For KTC, one of the largest credit card issuers in Thailand, a legacy system in their customer contact center was leading to long handling times, user error, and high training costs. The previous system was data-driven and did not align with the business‘ true workflow needs. KTC Thailand partnered with TBN to create a new workflow system to support and streamline operations for the customer service team. Hear from experts at TBN on the process of creating an easy-to-use UI and integrating with over 250 APIs in a Mendix application to deliver a 30% reduction in case handling time.